Skip to main content
Toggle Menu of ADA WebSites
ADA Websites
Toggle Search Area
Toggle Menu

GPS Managing Patients

Managing Patients

The best way to understand the importance of your patients’ experience with your practice is to put yourself in their shoes. 

Managing Patients
  • Patient Satisfaction Surveys

    Many dental practices find it helpful to survey patients about their experience.

  • Reactivation/Retention

    Use your recall system to identify patients that haven’t been seen for a while and then contact them to come in for a check-up.

  • Noncompliance

    Certain patients simply won’t brush, floss or follow even the most basic home care instructions. While cases like these are challenging for your entire staff, a little extra compassion and understanding may have an impact.

  • Complaints

    While patients generally have a high regard for health care practitioners, especially dentists, all dentists have dissatisfied patients at some point in their career.

  • Refunds and Discounts

    It’s up to you to determine if and when a patient should be given a refund for service provided.

  • Patient Dismissal

    Sometimes it’s best for a dentist and patient to part ways. In these cases, this is because there’s some friction that can’t be resolved or a difference in philosophies of care.

  • Peer Review

    Peer review is an effective, efficient, expeditious, and credible dispute resolution process that benefits both the patient and the provider.

  • Special Considerations

    All patients deserve special considerations that recognize their level of oral health literacy, medical/health issues, possible dental anxiety and other factors.

Previous 1 2 Next