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The best way to understand the importance of your patients’ experience with your practice is to put yourself in their shoes.
Many dental practices find it helpful to survey patients about their experience.
Use your recall system to identify patients that haven’t been seen for a while and then contact them to come in for a check-up.
Certain patients simply won’t brush, floss or follow even the most basic home care instructions. While cases like these are challenging for your entire staff, a little extra compassion and understanding may have an impact.
While patients generally have a high regard for health care practitioners, especially dentists, all dentists have dissatisfied patients at some point in their career.
It’s up to you to determine if and when a patient should be given a refund for service provided.
Sometimes it’s best for a dentist and patient to part ways. In these cases, this is because there’s some friction that can’t be resolved or a difference in philosophies of care.
Peer review is an effective, efficient, expeditious, and credible dispute resolution process that benefits both the patient and the provider.
All patients deserve special considerations that recognize their level of oral health literacy, medical/health issues, possible dental anxiety and other factors.
The New Patient Experience
Ginny Hegarty explains why a successful dental practice focuses on the entire patient experience.