Skip to main content
Toggle Menu of ADA WebSites
ADA Websites
Toggle Search Area
Toggle Menu

GPS Webinar: Is Your Practice Exceeding Patient Expectations?

How to Manage Patients for Success
Screenshot of GPS Patients webinar

The successful management of every patient relationship requires every member of the dental team to be empowered to provide the best service possible with each patient and every time.

Each patient interaction – whether it's making the initial appointment, reviewing treatment costs, or handling failed appointments – offers the opportunity to strengthen the patient’s relationship to your practice. How effectively are you and your team engaging with patients? Are there ways you and your team can improve the patient experience?

This one-hour on demand webinar offers practical tips for evaluating the patient management systems within the practice and suggestions on ways everyone in the practice can exceed patients' expectations.

This program is the second in a series of webinars based on content from the ADA’s Guidelines for Practice Success™ (GPS™) modules and recaps some of the information available in the GPS module on Managing Patients

Additional online resources available through the Guidelines for Practice Success series include modules on Managing Marketing, Managing the Dental Team, Managing the Regulatory Environment and Managing Finances. Each resource is available free online to members and print editions may be ordered through the ADA Catalog.

Questions about this archived webinar or the ADA's Guidelines for Practice Success can be emailed to the ADA Council on Dental Practice at

About the presenters

William A. van Dyk, D.D.S.

Dr. van Dyk practices general dentistry in San Pablo, CA, and teaches in the department of Dental Practice at the Arthur A. Dugoni School of Dentistry. He has been lecturing on practice management issues since 1985. He served on the ADA Council on Dental Practice and was instrumental in the development of the ADA Success Seminar Series that has been giving dental students real life information on the business of dental practice for more than 30 years.

Pamela Porembski, D.D.S.

Dr. Pamela Porembski, D.D.S., is the director of the ADA's Center for Dental Practice in the Practice Institute. She is a graduate of the University of Illinois College of Dentistry and practiced general dentistry in private practice in Chicago, taught in a dental hygiene program, and was a consultant with a dental benefits company before joining the staff of the American Dental Association.