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Use an Interpretation Service to Support Social Distancing

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The nation’s COVID-19 response is changing rapidly, but it is likely that people will be observing social distancing practices for the foreseeable future. To assist social distancing in the dental office, dental practices should think about what services must be performed by personnel onsite and which can be performed remotely.

Ensuring accurate and complete communication with your patients throughout these unprecedented times is a priority. The Office for Civil Rights recently issued a statement confirming that laws such as Section 1557 of the Affordable Care Act will remain in effect throughout this period. This section of the law requires that health care providers provide meaningful access to language services to patients who have limited proficiency with English.

The ADA Member Advantage-endorsed phone and video interpretation service, CyraCom, can help ensure accurate communication while helping to limit the number of people in your office at the same time. Services are also available for remote phone and video consultations with your patients who might have questions about upcoming procedures or postoperative concerns. CyraCom’s interpretation solution integrates seamlessly with Zoom, Webex Meetings, Cisco Jabber and Skype for Business.

CyraCom’s employee interpreters are certified and trained to handle a variety of medical scenarios and receive special training on dental specific terminology.

Visit start.cyracom.com/ada or call 1-844-727-6739 for more information.