The ADA Executive Program in Dental Practice Management is a web-based program that helps dentists learn more about the practice management issues they face in their office. The six-course online certificate program provides a comprehensive overview on the disciplines crucial to practice success.
The Negotiation and Conflict Management course explores issues related to negotiations, decision making, and handling difficult people and situations.
This course has eight modules:
- Foundational Concepts and Ideas
- Quality Agreements and Negotiation Strategies
- Planning and Claiming in Negotiations
- Conflict Management
- Emotion and Relationships
- Conflict as a Manager
- Gender in Negotiations
Whether you’re communicating with employees or clients, adding new services to your practice, purchasing new equipment or negotiating important vendor contracts, you’ll benefit from the interpersonal and negotiation skills you'll gain in this course.
Visit the ADA Executive Program in Dental Practice Management site to learn more about this course. Get started by registering today.