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Understanding Dental Insurance: An Introduction [Webinar]

Woman handing card to staff member at dental office to pay for procedure

Are you a new office manager trying to navigate dental insurance? Did you start a new practice or hire new front office staff who are trying to file claims? If so, we‘ve got you covered. This on-demand webinar will explain the basics of PPOs so that new and existing staff will be better able to assist patients presenting with PPO plans.

Topics included in the discussion:

  • The current dental plan marketplace
  • PPO plan design and terminology
  • Contract clauses and processing policies that affect your revenue
  • Avoiding coordination of benefits write-off mistakes
  • How to file an effective and proper appeal
  • How to talk to your patients about dental insurance


For more information on ADA’s activities on third party payer advocacy and dental benefits, visit

Please note: CE credit is only provided for participating in the live webinar; viewing this recording does not qualify for credit.




About the presenter

Dr. Hope Watson is a native of Bluefield, Virginia. She received her undergraduate degree from the University of Tennessee, Knoxville, and her Doctor of Dental Medicine degree from the University of Alabama, Birmingham. Dr. Watson has maintained a private general practice in Maryville, Tennessee for the past 22 years. She is passionate about dentistry and the betterment of her profession.

Currently, Dr. Watson serves as the Second District Trustee for the Tennessee Dental Association and is the 6th District representative and vice-chair for the ADA’s Council on Dental Benefit Programs. She has earned Fellowship in the International College of Dentistry, the American College of Dentistry, the Pierre Fauchard Academy and is Master in the American Society of Implant and Reconstructive Dentistry.