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5d. Refunds and Discounts

Guidelines for Practice Success, Managing Patients
Managing Patients | Patient Relations
Refunds and Discounts
It’s up to you to determine if and when a patient should be given a refund for service provided. Some dentists follow the philosophy that the patient is always right. Others might honor a request for a refund because it’s easier than trying to convince the patient that the care provided was appropriate and that the patient was aware of the potential risks. Ultimately, each decision ...