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Phone Calls from Prospective Patients

Guidelines for Practice Success, Managing Patients
Managing Patients | Patient Intake
Phone Calls from Prospective Patients
Even though people are doing more from their computers, phones and tablets, a phone call is still likely to be the first communication with your practice. Follow these tips to make the right connection and then download sample forms under the Additional Resources below:
  • Try to answer every phone call by the third ring.
  • The person who answers the phone should speak “with a
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