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5c. Complaints

Guidelines for Practice Success, Managing Patients
Managing Patients | Patient Relations
Complaints
folders labeled complaints
While patients generally have a high regard for health care practitioners, especially dentists, all dentists have dissatisfied patients at some point in their career. How you handle this type of situation can strengthen a relationship or indicate that it’s time to part ways.
  • Remember that a patient complaint does not indicate that you’re a bad dentist or that your ability to care
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